There are one or two people I can think of, one who works(ed) in a large retail chain, I've depended on their wisdom in the past & I'll never have a problem going back to them in the future, which is not to say this means they end up with higher sales!
Maybe sales thing itself just tends to hollow-out people who might've been likeable previously- that's certainly how I felt about it after three years or so in retail/corporate sales.
Lately I'm buying used/handmade gear as a matter of preference- I usually know what I need & why I need it, & I guess I prefer the more informal, honest interaction, sans bullsh!t, talking with individual musicians or electronics enthusiasts without the pressure to spend more than I have (which is hard enough to resist as it is).
Sounds is generally OK, but yeah I think it's the hollowed-out-ness that gets me. When they ask if you need help, it's like they're begging you to ask the same question.
I find that Real Groovy staff are at either end of the extreme-helpful, and you have hour long chats with them about the band Cake, or angry at you for disturbing them from being angry.
I find that some staff dont have a very wide range of music interests therefore if you come in one day wanting reggae, then the next day to ask about the latest NZ E.P. in hip hop that is out,they are totally uninterested and just say, have a look in the NZ music section. (which is often lacking in some NZ releases ditributed arouns the store.)There is always an exception to this (very 'on to it' stores who hire people for their knowledge instead of the coolness clothes and hair factor) but this a general comment.Larger stores like real groovy are heaps better due to the staff reading all the Real Grooves, Groove Guide and music press.
A good salesperson should attempt to make the customer feel valued and should in no way judge the customers musical ability or tastes. I have generally been impressed with the professionalism and friendliness of most music shop workers (with a few exceptions) in the main centers of NZ.
I do sympathise with them, however, when I see kids in their shops who have no intention of buying anything, but just want to show off the one riff that they know by play it over and over again incessantly. (usually on the most expensive instrument ) . In summary - for me bad experiences in music shops have usually been because of other customers in the shop rather than the staff.
//A good salesperson should attempt to make the customer feel valued and should in no way judge the customers musical ability or tastes
There is no point to working in retail if you can't mock the customers!! Give as good as you get I say. If they're a nice customer, be nice, if they're a meat bag, let rip.
//A good salesperson should attempt to make the customer feel valued and should in no way judge the customers musical ability or tastes
As a women that plays drums, Ive been basically ignored in music instument shops... until they know I can play... these days I stick the one shop that knows me... and treat me like -a drummer... and not "some chick"....
This reminds me of a forum post somewhere where someone from a music shop was stating all the useless questions they get from people and how that affected their service - questions like "do you sell strings"
But I'm buggered if i can find where that was now....
i get pretty good service at music stores i go to. it varies really. some know exactly what you want and give/tell you everything i want to know.
then you get the ones who say "il just check" and type on the computer then look at u as if they have no significance in life and say "sorry dont got it" then go back pricing cds.
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There are one or two people I can think ...
There are one or two people I can think of, one who works(ed) in a large retail chain, I've depended on their wisdom in the past & I'll never have a problem going back to them in the future, which is not to say this means they end up with higher sales!
Maybe sales thing itself just tends to hollow-out people who might've been likeable previously- that's certainly how I felt about it after three years or so in retail/corporate sales.
Lately I'm buying used/handmade gear as a matter of preference- I usually know what I need & why I need it, & I guess I prefer the more informal, honest interaction, sans bullsh!t, talking with individual musicians or electronics enthusiasts without the pressure to spend more than I have (which is hard enough to resist as it is).
Canterbury Music in chch - top blokes. ...
Canterbury Music in chch - top blokes. Big Chain stores? Not so much.
Sounds is generally OK, but yeah I ...
Sounds is generally OK, but yeah I think it's the hollowed-out-ness that gets me. When they ask if you need help, it's like they're begging you to ask the same question.
I find that Real Groovy staff are at either end of the extreme-helpful, and you have hour long chats with them about the band Cake, or angry at you for disturbing them from being angry.
I find that some staff dont have a very ...
I find that some staff dont have a very wide range of music interests therefore if you come in one day wanting reggae, then the next day to ask about the latest NZ E.P. in hip hop that is out,they are totally uninterested and just say, have a look in the NZ music section. (which is often lacking in some NZ releases ditributed arouns the store.)There is always an exception to this (very 'on to it' stores who hire people for their knowledge instead of the coolness clothes and hair factor) but this a general comment.Larger stores like real groovy are heaps better due to the staff reading all the Real Grooves, Groove Guide and music press.
A good salesperson should attempt to ...
A good salesperson should attempt to make the customer feel valued and should in no way judge the customers musical ability or tastes. I have generally been impressed with the professionalism and friendliness of most music shop workers (with a few exceptions) in the main centers of NZ.
I do sympathise with them, however, when I see kids in their shops who have no intention of buying anything, but just want to show off the one riff that they know by play it over and over again incessantly. (usually on the most expensive instrument ) . In summary - for me bad experiences in music shops have usually been because of other customers in the shop rather than the staff.
//A good salesperson should attempt to ...
//A good salesperson should attempt to make the customer feel valued and should in no way judge the customers musical ability or tastes
There is no point to working in retail if you can't mock the customers!! Give as good as you get I say. If they're a nice customer, be nice, if they're a meat bag, let rip.
//A good salesperson should attempt to ...
//A good salesperson should attempt to make the customer feel valued and should in no way judge the customers musical ability or tastes
As a women that plays drums, Ive been basically ignored in music instument shops... until they know I can play... these days I stick the one shop that knows me... and treat me like -a drummer... and not "some chick"....
[ http://www.myspace.com/kroadqueens ]
This reminds me of a forum post ...
This reminds me of a forum post somewhere where someone from a music shop was stating all the useless questions they get from people and how that affected their service - questions like "do you sell strings"
But I'm buggered if i can find where that was now....
[ http://www.myspace.com/oosband ]
that reminds me of the classic cult ...
that reminds me of the classic cult film 'Clerks"
i get pretty good service at music stores i go to. it varies really. some know exactly what you want and give/tell you everything i want to know.
then you get the ones who say "il just check" and type on the computer then look at u as if they have no significance in life and say "sorry dont got it" then go back pricing cds.